Open a request / BackupGuard (Change module)

Your request

Your email

Type of request

Name optional

Company optional

Module version optional

Dolibarr version optional

PHP version optional

Hosting optional

Dolistore order reference optionalIn your Dolistore account, under Orders. Optional for a pre-sales question.

Subject

MessageWhat you were doing, what happened, the exact error message.

Attachments optionalScreenshots, PDF, logs or zip, up to 3 files of 8 MB each.

This information is only used to handle the request. Legal notice

Before you write

These answers often solve the problem:

The native Dolibarr backup fails, will BackupGuard work?

In most cases, yes. BackupGuard exports the database in PHP and does not need mysqldump, which is often missing or forbidden on shared hosting and in Docker containers. As soon as it is enabled, the module dashboard shows a diagnostic of your server.

How do I open a backup without Dolibarr?

Encrypted backups use the standard format of the openssl command, so they open on any machine with this command:

openssl enc -d -aes-256-cbc -pbkdf2 -in backup.zip.enc -out backup.zip

The resulting zip contains database.sql, manifest.json and the documents folder.

Where can backups be sent?

A local copy is always made. You can add, at the same time, a WebDAV space (Nextcloud, ownCloud, kDrive, Infomaniak), S3-compatible storage (AWS, Scaleway, OVH, Backblaze B2, Wasabi, MinIO), an FTP or FTPS server, and an SFTP server if the PHP ssh2 extension is present. The "Test connection" button writes then deletes a test file, and shows you the remote server's real error if it fails.

My hosting has no cron

Use the trigger URL with a secret key, which you will find in the settings. An external cron service, or any daily call to that address, is enough. The Dolibarr scheduled job and a command-line script are still available if you need them.

Can I restore on another server?

Yes. Install a fresh Dolibarr with only BackupGuard, then start the restore from the browser. The module analyses the file without changing anything and first makes a safety backup of the current state. If the restore stops halfway, the "Back to the previous state" button takes you back to where you started. For very large databases, a command-line script is provided.

Does the Dolibarr update work in Docker?

In a container, the Dolibarr files come from the image and would be overwritten the next time it is recreated. The module therefore shows you the steps to follow instead of changing the files. On regular hosting or a server, the update is done from the browser, after a full backup, and you can go back to the previous files.

Documentation BackupGuard