Open a request / Login Guard (Change module)

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Before you write

These answers often solve the problem:

I locked myself out, what can I do?

The pause lasts 5 minutes the first time, then gets longer each time it happens again, up to the cap you set. Wait for the pause to end, or sign in from another address, then unblock yours in the current blocks screen. To keep it from happening again, add your address to the allow list with the "add my current IP" button.

The city shown on the map is wrong

IP geolocation is only approximate, especially on mobile networks, where the address may be tied to another city of the operator. The "connection source" shows the operator and the network type (fixed, mobile, hosting or VPN), which helps you tell whether the city is reliable. For your offices or your VPN, declare the real position in "Declared places" and it will take priority over the public databases.

Are IP addresses sent to an outside service?

No. Geolocation uses a database installed on your server, either the free DB-IP Lite or MaxMind GeoLite2 with your key. The maps in alert emails are drawn on your server too. There is no API key and no subscription.

Why no alert on the first day?

Each account's first login is learned silently and becomes the known device and country. After that, an alert is only sent for a new device or a new country. This avoids a wave of false alerts on the day you install it.

Documentation Login Guard